Founder & CEO of the cubicle. Worked in Samsung India Electronics as Head of Call Centre
and Process Improvement & Quality Assurance Supervisor in Airtel. He has more than 10 years of experience in multi-channel Call Centre operation management, cost & budget management, new service innovation, customer retention programs, Process development and re-engineering, Service quality assurance, organizational cost optimization. He is a certified Lead auditor of ISO 27001:2005 (Information Security Management System) also. Attended number of international training & workshop on Customer Satisfaction & CS strategy development during his work for different organizations.